Norton is a trusted antivirus software, but if you no longer need it or want to switch to another security solution, you may need to cancel your Norton subscription and request a refund. Norton offers a 60-day money-back guarantee for annual plans, making it easier for eligible users to get a refund. Follow the step-by-step guide below to cancel your subscription and request your refund smoothly.
1. Check Norton’s Refund Policy
Before canceling, ensure you meet the refund criteria:
- Annual Subscriptions: Eligible for a full refund within 60 days of purchase.
- Monthly Subscriptions: Typically non-refundable, but you can cancel anytime to avoid future charges.
- Renewals: Refunds are available if requested within 60 days of auto-renewal.
2. Cancel Norton Subscription Through Your Account
Follow these steps to cancel your Norton subscription:
- Visit Norton’s Website: Go to my.norton.com and sign in to your account.
- Access Subscription Settings: Click on “Manage My Subscriptions” or “Billing Information” under your profile.
- Turn Off Auto-Renewal: Locate your active subscription and click “Cancel Subscription” or “Manage Renewal” to disable automatic payments.
- Confirm Cancellation: Follow the on-screen prompts and confirm your cancellation request. Norton may offer discounts to retain you, but proceed if you still want to cancel.
Once canceled, your Norton service will remain active until the subscription period ends, but it won’t renew.
3. Request a Refund from Norton
If you are eligible for a refund, follow these steps:
Via Norton’s Website (Live Chat or Phone)
- Go to Norton’s Support Page: Visit Norton Customer Support.
- Select “Billing & Subscription”: Click on the category related to refunds.
- Choose Contact Method: Either start a Live Chat or Call Norton Support.
- Provide Subscription Details: Give your account email, order number, and reason for requesting a refund.
- Follow Support Instructions: The agent will process your refund request if you meet the eligibility criteria.
Via Google Play or Apple App Store
If you purchased Norton via the Google Play Store or Apple App Store, you must request a refund through their respective refund policies:
- Google Play Store: Visit Google Play Help and select “Request a Refund.”
- Apple App Store: Go to Apple’s Report a Problem page and request a refund.
4. Check Your Refund Status
Once approved, refunds typically take 5-7 business days to reflect in your account. Check your email for confirmation and transaction details.
Conclusion
Canceling your Norton subscription and requesting a refund is simple if you follow the correct process. Always check Norton’s refund policy, disable auto-renewal, and contact Norton Support to initiate the refund request. By acting within the 60-day refund period, you can ensure a hassle-free cancellation and refund experience.
