iNymbus digital economy, online sales are booming, and so is the complexity of managing finances—especially in the world of Accounts Receivable (AR). For suppliers and manufacturers working with major retailers like Walmart, Amazon, Best Buy, and Target, deductions are a routine but often overwhelming part of doing business. While a few deductions may not seem like a major issue, they can quickly pile up and create a serious strain on a company’s resources.
One Video Game Distributor found itself in exactly this situation. What started as a manageable number of deductions soon grew into a two-year backlog, paralyzing their AR team and threatening their cash flow. With thousands of claims requiring attention each month, the company faced an uphill battle just to keep up—let alone get ahead.
This is where iNymbus came in.
The Growing Challenge of Deduction Management
The distributor, like many others in the consumer goods space, dealt with trade deductions as part of their normal operations. These deductions ranged from shipping discrepancies, pricing issues, promotional allowances, and chargebacks due to non-compliance with retailer requirements. Each of these deductions required verification, documentation, and often dispute resolution.
Initially, the AR team managed these manually. But as the company grew and its sales volume increased, so did the frequency and complexity of these deductions. What once took hours now required entire workdays. Staff were spending most of their time collecting backup documentation, logging into portals, downloading files, attaching proof, and preparing disputes.
Eventually, the volume became unmanageable. Over 24 months, the team fell behind, and the distributor found itself with a massive backlog. They were not only losing revenue through unclaimed deductions but also risking retailer relationships due to delayed or incomplete dispute processes.
Recognizing the Need for Automation
Faced with this overwhelming challenge, the leadership team realized something had to change. Throwing more manpower at the issue wasn’t scalable or cost-effective. They needed a systematic, automated solution—one that could tackle the existing backlog and prevent future pile-ups.
They began researching deduction management software, and came across iNymbus, a cloud-based platform that automates the processing and resolution of retailer chargebacks, shortages, and price claims.
Despite their interest, the team had doubts:
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Would the software integrate smoothly with their ERP system?
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Could it handle retailer-specific deduction formats?
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Would the cost be justified by the results?
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How long would implementation take?
Skepticism was natural, but the urgency of the situation—combined with the rising cost of unprocessed claims—pushed them to take a chance.
Why They Chose iNymbus
After reviewing multiple solutions, the distributor chose iNymbus for several key reasons:
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Automation Depth: iNymbus goes beyond surface-level automation. It downloads deduction data directly from retailer portals like Walmart’s Retail Link, gathers backup documents (like Proof of Delivery and invoices), matches them automatically, and even submits disputes—all without human intervention.
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Speed of Implementation: Contrary to their fears, the onboarding process was fast. iNymbus offered pre-built integration capabilities and templates for major retailers. Within weeks, the system was up and running.
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Compatibility with ERP: The software integrated smoothly with their existing ERP system. This eliminated the need for major tech overhauls and allowed data to flow seamlessly.
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Cost-Effectiveness: With iNymbus, the company didn’t need to hire more staff. Instead, the existing AR team could focus on higher-level tasks while the software handled repetitive, time-consuming processes.
The Transformation: From Backlog to Balance
The results were dramatic.
Within just a few months, iNymbus had cleared the entire two-year backlog of deductions. What had once taken weeks of human effort was now resolved in hours. Deduction disputes were automatically created, backed up with the correct documentation, and submitted to retailers with full audit trails.
The impact didn’t stop at the backlog. Ongoing deduction processing became fast, accurate, and scalable. The distributor now processes thousands of claims monthly without adding headcount. AR cycles shortened, cash flow improved, and retailer satisfaction increased due to timely and complete responses.
Key Benefits Realized
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Time Savings: Manual processing that took 15-20 minutes per claim now takes seconds.
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Cost Reduction: The company avoided hiring additional AR personnel, saving thousands annually.
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Accuracy: iNymbus reduced the risk of human error and ensured disputes were submitted with the correct documentation.
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Cash Flow: Faster dispute resolution meant quicker recovery of revenue and improved financial health.
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Morale: The AR team, previously overwhelmed, could now focus on strategic tasks, analysis, and process improvement.
A Broader Impact on the Industry
This case highlights a trend many companies in the Consumer Packaged Goods (CPG) industry are experiencing. As e-commerce sales and retailer demands increase, traditional AR processes are becoming obsolete. Automation is no longer a luxury—it’s a necessity.
Solutions like iNymbus are proving that automation doesn’t have to be expensive or disruptive. With pre-built workflows, cloud compatibility, and fast deployment, even mid-sized companies can start seeing results almost immediately.
Final Thoughts
In the world of deduction management, time is money—and so is accuracy. This video game distributor’s success with iNymbus demonstrates that the right technology can transform a broken, manual process into a fast, reliable revenue recovery engine.
For businesses struggling with high volumes of retailer chargebacks, price claims, or shortages, now is the time to consider automation. Not only will it save time and money, but it will also empower your AR teams and protect your bottom line.
Ready to take control of deductions like this distributor did? Learn more at www.inymbus.com.
