Canon TS3500 Printer Not Connecting to WiFi: Troubleshooting Guide

If your Canon PIXMA TS3500 printer is failing to connect to Wi-Fi, you’re not alone. Connectivity issues are common but often fixable with the right steps. This guide walks you through practical solutions to resolve canon ts3500 not connecting to wifi connection problems, from basic checks to advanced troubleshooting. Let’s get your printer back online!

1. Basic Checks First

Before diving into complex fixes, rule out simple issues:

• Power Cycle the Printer and Router:
  • Turn off the printer and unplug it for 60 seconds.
  • Restart your router by unplugging it for 30 seconds.
  • Power both back on and retry the connection.
• Verify Wi-Fi Credentials:
  • Ensure the SSID (network name) and password are correct.
  • Confirm you’re connecting to a 2.4 GHz network (the TS3500 does not support 5 GHz).
• Check Signal Strength:
  • Place the printer closer to the router (avoid walls, metal objects, or appliances like microwaves).

2. Reconnect via the Printer’s Control Panel

Steps:

1. Reset Network Settings:
   • Go to Setup > Device Settings > Reset Settings > Reset LAN Settings > OK.
2. Reconfigure Wi-Fi:
   • Navigate to Setup > Wireless LAN Setup > Standard Setup.
   • Select your network from the list (or enter the SSID manually for hidden networks).
   • Enter the password carefully (case-sensitive).
3. Confirm Connection:
   • Print a network report: Setup > Device Settings > LAN Settings > Print LAN Details.
   • Check for an IP address (e.g., 192.168.x.x). If none appears, the connection failed.

3. Use the WPS Method (If Supported)

If your router has a WPS button:

1. On the printer, go to Setup > Wireless LAN Setup > WPS (Push Button) > OK.
2. Within 2 minutes, press and hold the WPS button on your router until its LED blinks.
3. Wait for the printer to display “Connected.”

If WPS Fails:

• Ensure WPS is enabled in your router’s settings (access via a browser at 192.168.1.1 or similar).
• Some routers require WPS to be activated via their admin panel.

4. Update the Printer’s Firmware

Outdated firmware can cause connectivity issues.
Steps:

1. Connect the printer to a computer via USB.
2. Download the latest firmware from Canon’s Support Site.
3. Run the firmware update tool and follow on-screen instructions.

5. Check for IP Address Conflicts

If multiple devices share the same IP, the printer may fail to connect.
Fix:

1. Print the network report (as above).
2. Note the printer’s IP address.
3. Access your router’s admin panel (via browser).
4. Assign a static IP to the printer using its MAC address (found in the network report).

6. Reinstall Printer Drivers (Computer Setup)

Corrupted drivers can disrupt communication.
Steps:

1. Uninstall existing Canon software:
   • Windows: Go to Control Panel > Programs > Uninstall a Program.
   • Mac: Drag Canon apps to the Trash.
2. Download fresh drivers from Canon’s TS3500 Support Page.
3. Reinstall and select Wireless Connection during setup.

7. Disable Firewall/Antivirus Temporarily

Security software might block the printer.

• Turn off your firewall/antivirus temporarily and retry the connection.

8. Check Router Settings

• MAC Filtering: Ensure the printer’s MAC address (from the network report) is allowed.
• DHCP Settings: Confirm DHCP is enabled to assign IP addresses automatically.
• Channel Width: Set the 2.4 GHz band to 20 MHz (some routers use 40 MHz, which may cause instability).

9. Factory Reset the Printer

If all else fails, reset the printer to default settings:

1. Go to Setup > Device Settings > Reset Settings > Reset All > OK.
2. Reconfigure Wi-Fi from scratch using the control panel or WPS.

10. Advanced Fixes

• Change Router’s Wireless Mode: Use 802.11b/g/n (avoid “auto” or “Wi-Fi 6” modes).
• Reduce Network Congestion: Disconnect unused devices from the Wi-Fi.
• Use a Wi-Fi Extender: If the printer is far from the router.