The old messaging tools are usually external to Salesforce, and thus, the teams need to manage the different systems. This results in disjointed records, late follow-ups, and visibility amongst customer…
Contemporary consumers tend to initiate dialogue on social sites rather than on websites or via email. In the case of sales and support teams, Instagram and Facebook Messenger require individual…
The contemporary digital world requires businesses to rely on quick and effective communication channels to keep customers in touch. SMS is also among the most immediate avenues of updates, reminders,…