365 Group: The UK’s Trusted Medical Repatriation Experts

Medical Repatriation

Medical Repatriation can feel overwhelming—but it doesn’t need to be. At 365 Group, we deliver seamless, medically supervised patient transport and repatriation services across the UK and beyond. With over a decade of proven expertise, our team combines clinical excellence with compassionate care, ensuring every journey is conducted safely, respectfully, and with utmost precision.

What is Medical Repatriation and Why is it So Important?

Medical Repatriation refers to the process of safely returning a patient to their home country or chosen care facility following illness or treatment abroad. The need may arise unexpectedly, and the journey can be physically demanding or medically complex. For that reason, every return requires experienced professionals and tailored medical support.

At 365 Group, we manage every stage—from liaising with hospitals to providing specialist medical teams and fully equipped ambulances or aircraft. Whether the transfer is by air, land, or sea, patients receive the appropriate level of care throughout.

Importantly, our services are:

  • Clinically supervised from departure to arrival,
  • Coordinated with NHS and private care teams,
  • Delivered using medically equipped vehicles,
  • Planned with sensitivity and clear communication for families.

Our Coverage Areas

We proudly deliver dependable patient transit across multiple strategic UK regions. These areas have been carefully selected to ensure we’re accessible to both urban and rural populations while maintaining high service standards.

Our regional teams are on standby, equipped and ready to provide rapid, safe, and compassionate care—no matter the distance, the condition, or the time of day.

Comprehensive and Compassionate Services

At 365 Group, we don’t believe in a one-size-fits-all approach. Our services are carefully designed to meet the diverse and dynamic needs of patients, caregivers, and healthcare institutions. Below, you’ll find a breakdown of our core services, each one aligned with our commitment to patient-focused transport.

Non-Emergency Patient Transport

For many patients, medical travel is not an urgent matter—but it’s always important. Our Non-Emergency Patient Transport service is specifically tailored for individuals who may not require an ambulance but still need medical oversight and assistance during their journey. This includes elderly patients attending routine check-ups, post-operative individuals returning home, and those undergoing regular treatments such as dialysis or physiotherapy.

In addition to physical support, our staff offers emotional reassurance, creating a calming environment that reduces anxiety and fosters well-being. Every journey is door-to-door, meaning we help patients into and out of their homes and clinics with dignity.

High Dependency and Urgent Care Transport

Time is critical when it comes to urgent medical transfers. Our High Dependency and Urgent Care transport solution is designed for patients whose health status demands continuous clinical monitoring and immediate response capability. These vehicles are more than transport—they are mobile care units equipped with vital monitoring equipment, oxygen therapy, and emergency resuscitation tools.

Our medical teams are composed of skilled paramedics, advanced first aiders, and clinicians who work collaboratively to manage patients during transit. These journeys often involve coordination between hospitals and require strict adherence to NHS protocols.

Secure Patient Transport

Our Secure Patient Transport service is designed for individuals who require specialised supervision during travel due to mental health concerns, behavioural challenges, or heightened vulnerabilities. These patients may not pose a danger to others but need enhanced support, discretion, and safeguarding throughout the journey. At 365 Group, we operate with a person-centred approach, ensuring dignity and empathy at every step.

Event Medical Cover

When large gatherings take place—whether public or private—having trained medical personnel on site is essential for risk mitigation. Our Event Medical Cover provides proactive, ready-to-deploy emergency response units at events ranging from marathons and festivals to conferences and exhibitions. Our presence allows organisers to focus on running their events while we handle any medical issues that arise.

We begin by conducting thorough risk assessments to determine the scale of required coverage. From there, we deploy the appropriate level of staff and equipment—ranging from basic first aiders to advanced medical teams and mobile treatment centres.

Why Choose 365 Group?

In a market full of options, choosing 365 Group is about choosing excellence. We blend medical knowledge, operational efficiency, and patient compassion to deliver a holistic transport solution. Our experience, infrastructure, and regulatory compliance make us a trusted choice for individuals, NHS trusts, and private healthcare providers.

We offer full transparency, consistent communication, and unmatched punctuality. Unlike general transport services, we’re medically specialised—our drivers, medics, and coordinators all understand the clinical nuances of patient care. Our round-the-clock availability ensures we’re ready whenever the need arises. Simply put, we don’t just move patients; we support their journey to better health.

Frequently Asked Questions

What exactly is health-based repatriation?

It is the professional transfer of patients back to their home country or care facility after treatment or illness abroad, involving medical support during travel.

Do you work with private individuals or only hospitals?

Both. While we serve numerous NHS contracts, we also work directly with private clients and families to offer tailored transport services across the UK.

How is High Dependency care different from Non-Emergency transport?

High Dependency services include constant medical monitoring, life-saving equipment, and trained clinical staff during the journey. Non emergency transport is more focused on comfort and accessibility for stable patients.

Is medical return service available 24/7?

Yes. We offer round-the-clock support for international repatriation cases, including emergency returns from abroad and coordinated hospital transfers on landing.

  1. What qualifications do your team members have?

Our team includes paramedics, first responders, nurses, and emergency care assistants, all certified in UK-standard healthcare practices and patient handling.

Let’s Journey Together—With Care and Confidence

When it comes to the wellbeing of your loved ones or those in your care, compromise is never an option. At 365 Group, we deliver more than just transport — we provide comfort, safety, and peace of mind at every mile. Whether it’s Medical Repatriation, urgent transfers, or secure patient journeys, our expert medical teams are ready to respond with compassion and precision.

Let experience, empathy, and reliability lead the way.

Call us today or visit 365group.co.uk to arrange trusted patient repatriation and transport when it matters most. Your journey to dependable care begins here — because every patient deserves to travel with dignity.

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